Privacy Policy

Indigo Switch Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Who We Are

• Company Name: INDIGO SWITCH LTD
• Website: www.indigo-switch.co.uk
• Email: contact@indigo-switch.co.uk
• Telephone: 03330900665

2. What Information We Collect

We may collect and process the following types of data:

• Identity and contact data (such as name, email, phone number, and business details).
• Enquiry and service data you provide through forms, calls, or emails.
• Technical data (such as IP address, browser type, device information, and usage analytics).
• Marketing preferences and communication consent records.

3. How We Collect Your Data

• Directly from you when you contact us or request a quote.
• Automatically through cookies and analytics tools.
• From trusted third parties, where legally permitted and relevant to our services.

4. How We Use Your Data

We use your information to:

• Respond to enquiries and provide requested services.
• Compare and recommend suitable utility solutions for your business.
• Manage contracts, support requests, and service delivery.
• Improve website performance and user experience.
• Send relevant service communications and, where consented, marketing updates.
• Comply with legal, regulatory, and contractual obligations.

5. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following bases:

• Contract: Processing required to provide our services.
• Legitimate Interests: Running and improving our business and website.
• Consent: For certain cookies and marketing communications.
• Legal Obligation: Where processing is required by law or regulation.

6. Sharing Your Data

We may share data with:

• Energy suppliers and utility partners to provide quotations.
• Service providers supporting website hosting, analytics, and communication systems.
• Regulators, authorities, or advisers where legally required.

We do not sell your personal data. Any third-party processing is subject to appropriate contractual and legal safeguards.

7. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, tax, accounting, and regulatory requirements.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

9. International Transfers

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as approved contractual clauses or equivalent lawful mechanisms.

10. Your Rights

You may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (in certain circumstances).
• Object to or restrict certain processing activities.
• Withdraw consent where processing relies on consent.
• Request portability of data where applicable.
• Lodge a complaint with the Information Commissioner's Office.

11. Cookies

We use cookies and similar technologies on our website. Please refer to our Cookie Policy for full details about the types of cookies we use and how to manage your preferences.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

• Email: contact@indigo-switch.co.uk
• Phone: 03330900665
• Address: St Peters Chambers, Primitive Street, Huddersfield, England, HD1 1AGCompany